General Manager - Hanoi Branch


Job Description


Key Responsibilities

  • Contribute to the development and refinement of Company’s vision and strategy
  • Liaise with company’s management & regional management on the implementation of the company’s strategic and operational plans
  • Develop, review, and report on the business development division’s strategy, ensuring the strategic objectives are well understood and executed by the team

Business Development

  • Develop and lead the Business Development team in sourcing, managing and implementing new business opportunities
  • Keep the existing business stable with healthy profitable operations
  • Manage and control the overall costs of the business unit, including but not limited to labor costs, operational costs, food costs, overhead costs, and other related costs;
  • To control the operations on the quality & technical aspect, make sure the daily costing of all sites are in the designed scope.
  • Must closely monitor all accounts receivable and overdue accounts to ensure a healthy cash flow within the Business unit.
  • Manage and develop the company’s operations for Branches, keep the smooth running of the department.
  • Obtain close relationship with clients to provide high standard services
  • Ensure client satisfaction in accordance with contractual terms. Improve the running of the existing contracts (RH, operations, purchasing etc…)
  • Supervise the staffing of all site; lead, manage and coach all his subordinates, and build team spirit of the whole department
  • Settle the problems occur in the operations department
  • Cooperate with all Company’s internal departments, suppliers, customers, authorities, external consultants / auditors, and work in close collaboration to ensure stable development of the sites
  • Manage the department internal issues

Operational Excellence

  • To adhere to the service quality required by ADEN. Ensure operation service standards of quality are being followed and met in all sites;
  • To build rapport and strong partnership with existing and potential clients by regular communication and meeting. Considering customer needs and requests;
  • To enhance a culture of service excellence rooted on the solid implementation of culture;
  • Create and sustain a strong customer satisfaction and relations system in the business unit to monitor customer satisfaction and continuous improvement of service quality;

People Management and Development

  • Give clear goals, vision and direction to all Business unit team members to engage them in performing effectively and efficiently in alignment with overall ADEN business strategy;
  • Ensure a consistent high standard of performance of all management team, demonstrating good team work, effective communication, and continuous improvement achieving positive results;
  • Lead and coach the key management team to improve performance and maximize their potential and career development in the company;
  • Adhere to the safety, security and environmental advocacy of ADEN. To ensure safety and security of BU employees and assets considering the environment and local community where we operate;
  • Propagate the 4-management method (Professionalism, Standardization, Procedure, and People oriented).

Job Requirements

  • Bachelor degree with minimum of 10 years of related working experience.
  • With 8 years or more of Operations experience, and at least 3 - 5years of management experience.
  • Preferably experience in management of service industry such as star-rated hotels, property management companies, state-owned enterprises, especially in security or maintenance, or other hospitality related field
  • Good command of English (both written and oral).
  • Strong leadership, execution and management skills.
  • Result oriented, responsible and well organized with good inter-personal skills
  • A self-starter and able to motivate team to achieve ambitious targets.


In the event you are interested in applying for this job, please send your updated CV to:

Tran Huu The (Mr.), Senior HR Manager (Vietnam)

Thank you